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Technical Account Manager
- Job Title
- Technical Account Manager
- Job ID
- 27739107
- Work Remote
- Yes
- Location
- Remote
- Other Location
- Description
-
About us
Archive360 is the unified data governance company transforming how organizations identify, collect, manage and act on their data. Businesses and government agencies worldwide rely on the security, scalability, and scope of our cloud-native platform to address their increasing data governance obligations and analytical opportunities across growing volumes of disparate data. With Archive360, our customers are eliminating data silos, securing data access, increasing data insights, and reducing the costs and risks of data governance.
Archive360 is a global organization that delivers its solutions both directly and through a worldwide network of partners.
Position Overview:
As a Technical Account Manager, you will be the primary technical point of contact for our clients, ensuring they receive exceptional service and value from our data governance solutions. You will work closely with customers to understand their needs, provide expert guidance, and drive the successful implementation and adoption of our products. Your technical expertise and customer-centric approach will be critical in building strong relationships and ensuring customer satisfaction.
Let's innovate together!
What You Will Do:- Serve as the main technical advisor and advocate for assigned clients, understanding their business objectives and technical requirements.
- Manage and lead the technical relationship with customer through product implementations, integrations, and ongoing support and assist the CSM in identifying additional expansion opportunities.
- Provide proactive guidance and best practices to help clients maximize the value of our data governance solutions.
- Experience working directly with business customers on the content and usage of large enterprise systems, particularly ERP systems (such as PeopleSoft, Oracle, SAP, NetSuite) with a solid understanding of common use cases within these systems. Experience with exporting and archiving content from these systems is a plus.
- Proficient in big data infrastructure technologies such as Hive, Hadoop, Spark, Kafka, and Flume.
- Collaborate with internal teams, including sales, product development, and support, to address customer needs and deliver tailored solutions.
- Conduct regular check-ins and reviews with clients to ensure they are achieving their goals and identify opportunities for further optimization.
- Coordinate cross-functionally with Customer Success and Service Delivery teams on customer escalation management and change management needs.
- Stay current with industry trends and advancements in big data and data governance to provide informed recommendations to clients.
- Upselling and Cross-selling: Identify opportunities to introduce additional features or products that align with customer needs and objectives.
- This is a fully remote position based in the Continental United States but will require travel globally.
What You'll Bring to The Table:- Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
- Proven experience as a Technical Account Manager, Solutions Architect, or similar role in the software industry, preferably in data governance or big data.
- Strong technical background with hands-on experience in software implementation, integration, and support.
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
- Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships.
- Ability to explain technical concepts to non-technical stakeholders and provide clear, actionable guidance.
- Proactive, self-motivated, and able to manage multiple priorities in a fast-paced environment.
- Familiarity with data governance, data security, and compliance frameworks is a plus.
Join our Diverse Team!
Join our team at Archive360 and contribute to the development of cutting-edge data governance solutions. Apply now and be a part of our innovative journey!
Learn more at: https://www.archive360.com/
Visit our careers page at: https://www.archive360.com/careers
Follow us on social media: https://www.linkedin.com/company/archive360/
Archive360 is an equal opportunity employer.
Archive360 does not discriminate on the basis of race, ancestry, national origin, color, religion, gender, gender identity, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.
