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Cloud Application Support Technician
- Job Title
- Cloud Application Support Technician
- Job ID
- 27738748
- Location
- New York, NY, 10006
- Other Location
- Description
-
Cloud Application Support Technician
Job Description:
We are looking for a Cloud Application Support Technician with a strong background in Unix and Microsoft Azure administration to join our IT team as a full-time remote employee. The ideal candidate will be responsible for providing high-level support for our cloud-based applications, ensuring their reliability, performance, and security.
Key Responsibilities:- Application Troubleshooting: Quickly identify and resolve complex application issues to minimize downtime and maintain business continuity.
- Monitoring: Implement and manage monitoring systems to proactively oversee application health, performance, and security.
- Unix Skills: Utilize extensive Unix knowledge to support cloud applications and on-prem deployed code, including scripting, automation, and system administration.
- Client Management: Serve as a liaison between the technical team and clients, ensuring all client needs are met and maintaining high satisfaction levels.
- Microsoft Azure Administration: Manage and maintain Azure cloud services, including compute, networking, storage, and security.
- Testing and Validation: Collaborate with the development team to test and validate new releases, bug fixes, and system updates to ensure seamless deployment and functionality.
- Proven experience in cloud application support, Unix/Linux environments, and Microsoft Azure.
- Strong analytical and problem-solving skills.
- Excellent communication and client management abilities.
- Experience with application monitoring and performance tuning.
- Experience using helpdesk ticketing systems such as Salesforce, Azure DevOps, or Jira.
- Familiarity with testing and validation processes for new software releases.
- Proficient in the use of online and remote-connecting software.
- Previous experience working with financial, insurance, or healthcare companies is desired.
If you are a proactive, tech-savvy professional with a passion for cloud technologies and customer service, we encourage you to apply for this exciting role.
